Vacancies

We’re undergoing an exciting period of change and growth at OPSS, and there’s never been a better time to join us. Below you can find our current vacancies, which are updated regularly.

The Role and Our Team

The Strategic Risk Officer is an important, multifaceted role which requires a similarly wide-ranging suite of skills and competences. The successful candidate will play a meaningful role in aiding the delivery of the strategic objectives of the Risk Team to build and maintain risk capability across the organisation.

The Risk Team ensure OPSS has the methodologies, tools, expertise, and support to deliver effective risk-based regulation of non-compliant products, which are often novel and/or complex in nature. Externally, we ensure that the UK’s system for identifying, assessing, and managing consumer product risks is working effectively, acting when needed to improve the system. We are a scientific and evidenced led team and if you have a keen interest in product safety, construction products, connected products or environmental harms and enjoy problem solving, this role will be particularly attractive.

As a Strategic Risk Officer, you will be responsible for aiding the delivery of important work streams and projects. You will have the opportunity to work with a wide variety of teams across OPSS and be involved in high-profile activities. As required, you will deputise for the Senior Strategic Risk Officer, as well as providing resilience across the Risk Team by having opportunity to support and work on the full range of activities of the Team.

You will use your experience, knowledge, and organisational skills to support robust, creative, and effective strategies and solutions to problems. You will be part of a dynamic, energetic, and professional team and you will be fully supported in making a success of the role, including the provision of training and development opportunities, particularly around the more technical aspects of the role.

We are an ambitious team that strives for excellence in all that we do, and the strength and success of the Risk Team lies in our diverse backgrounds. If risk and protecting people and places is your passion but you don’t meet the essential criteria, please do consider applying, setting out how your unique skills relate to delivery of the objectives of the Risk Team.

Key Responsibilities:

  • Supporting the delivery of key risk work streams and projects by undertaking directed activities relating to the implementing of risk-based capability across OPSS.
  • Developing your knowledge on product risk and risk methodologies to help provide the necessary support to colleagues within the Risk Team and across OPSS.
  • Supporting and enabling the wider Risk Team activities and objectives by leading the oversight and monitoring of the Risk Inbox, SharePoint sites and other tools, data, templates and materials.
  • Working with the relevant Teams to resolve evidence and information needs, including the commissioning of research and carrying out research related activity, such as analysing data.
  • Adhering to processes including capturing outcomes in relation to quality assurance, monitoring and evaluation principles in relation to Risk Team activity.
  • Supporting OPSS key stakeholder relationships including within industry, oversea Regulators, other regulators, OGDs etc in support of the delivery of Team and OPSS objectives.
  • Liaising with and supporting internal colleagues, particularly those in the Targeting, and Enforcement Directorates.
  • Undertaking roles on behalf of the Risk Team in relation to reactive work as it arises, including providing necessary support to Risk Team colleagues in relation to incidents.
  • Deputising for the Strategic Risk Officer as required.

About the Role

The Office for Product Safety and Standards (OPSS) is building a powerhouse team within our Online and Supply Chain Enforcement (OSCE) directorate.

We’re looking for an Online Strategy Lead to help us develop and deliver our regulatory online strategy.

This is your chance to be a difference-maker! You will help spearhead the development and implementation of our ground-breaking Online Marketplaces Programme. All the while  furthering our wider strategic e-commerce thinking. This program tackles the complex environment of online retail by ensuring platforms are free of unsafe and non-compliant products.

Millions of consumers will be kept safe. Thousands of businesses will be able to trade with the highest confidence, thanks to you and your team.


Here’s what you’ll be doing

This role goes beyond managing a team – it’s about shaping the future of e-commerce safety. Here’s a breakdown of your key responsibilities:

  • Lead a Dynamic Team: You’ll guide and empower a team of Online Strategy and Engagement Managers, and foster a collaborative and results-oriented environment.
  • Forge Strategic Alliances: Work closely with the Assistant Director for Online Strategy to develop a unified vision for both the Online Marketplaces Programme and broader e-commerce landscape. Simultaneously your systems-based approach will identify high-impact interventions for OPSS.
  • Influence at Every Level: Engage and present to senior stakeholders, including the Deputy Director for Online and Supply Chain Enforcement and leadership across OPSS and the Department for Business & Trade (DBT).
  • Build a Collaborative Network: Establish ongoing relationships with other e-commerce leaders within OPSS and DBT, whilst fostering knowledge sharing and maximising impact.
  • Champion Online Safety: Become the central point of contact for the Online Marketplaces Programme, influencing the practices of businesses and industry stakeholders to prioritise consumer safety.

About the Team

The Operational Support Unit (OSU) is the ‘front door’ to the office, and we are a high-demand front-line team. We deliver outstanding customer service to both our internal and external customer base, providing reassurance and building confidence through our response to enquiries and everyday engagement with colleagues.

We work diligently to support other functional teams across OPSS, undertaking administrative duties to support our regulatory obligations and delivering our purpose.

We are also responsible for developing, implementing, and supporting processes to underpin multi-functional activities.

The successful candidate will be expected to undertake a Business Administrator Apprenticeship (Level 3).

The Business Administrator apprenticeship is a minimum of 12 months and should typically be completed within 18 months. The apprenticeship provides a highly transferable set of knowledge, skills and behaviours, which can be gained working across an organisation and its processes. The apprenticeship is a firm grounding in organisational operations and functional processes, as well as the wider working environment.

The apprenticeship will typically take between 12 and 18 months to complete. If you have not already achieved Level 2 English and Maths, you must do so before taking the end-point assessment.

Key Responsibilities

You will support the team across several workstreams, ensuring adherence to service standards, key performance indicators and associated service level agreements.

You will work in conjunction with your Senior Administration colleagues to:

  • Receiving, handling, and cataloguing of products in line with agreed evidence handling protocols with the need to work cross site on occasion.
  • Support the Operational Management, of OSU workstreams.
  • Undertake the role of Task Manager by proactively supporting the delivery of administrative tasks across all work streams.
  • Undertake senior level administrative tasks to ensure the effective delivery of OSU work-strands.
  • Act as the first critical issue point across all work-strands, problem solving and using initiative to support and guide colleagues, raising issues as vital and where appropriate ensuring that prior scrutiny and challenge is given prior to issue.
  • Undertake Quality Assurance on all workstreams, reporting results to provide complete visibility.
  • Undertake the collation and reporting of statistics for all OSU workstreams.
  • Develop team processes and procedures to ensure they reflect the current working environment.
  • Ensure service standards and all SLAs are adhered, utilising resource and work allocation to support the requirements of the team
  • Leading your own development in line with the OSU Skills and Proficiency Matrix and attend courses including but not limited to Forklift Licence Training, red snapper, and manual handling training.
  • Support Major Incidents across OPSS in a reactive manner.
  • Work closely with OSU management and colleagues across the Office to support the developments and refinements of IT platforms in place.
  • Active attendance, to all relevant meetings which will enable the effective management OSU work-strands.
  • Provide reassurance and information to increase consumer confidence.
  • Utilise all resources available ensuring that work being undertaken is completed at the most appropriate level.

The Online and Supply Chain Enforcement Team regulates the full supply chain, from ports and borders through to online marketplaces, fulfilment houses and third-party sellers. We are responsible for ensuring that shopping online will be as safe as shopping on the high street.

​We have enforcement roles available in all three of our Enforcement Teams. Please state in your application if you have a preference. Successful candidates will be assigned to a team based on business need.

​Please be aware, all roles are potentially deployable to other teams dependent on organisational and risk priorities.

The New Testing Commissioning team delivers across the whole portfolio of OPSS regulatory and testing requirements. The team holds responsibility for the Testing Commissioning strategy which feed into the overall OPSS strategies and high-level decision making.

On any given day, the team collaborate closely with both internal and external stakeholders to ensure robust, rigorous and outcome focused tests are conducted. To continue to increase our product safety capabilities, we have spent over £5 million to develop our site at Teddington and that includes growing our laboratories to cover key elements of product safety testing needs.

As part of that growth our budget for externally sourced testing has been in excess of £5m pa. We are expanding the team to focus on procurement, contract management and governance and are looking to recruit a G7 with passion and experience who enjoys working and leading in a team to deliver projects for a range of clients.

As part of a dynamic and collaborative team, working to the Head of Testing Commissioning you will develop and deliver an OPSS wide procurement framework to meet OPSS testing needs, and lead the delivery of procurement, contract management and governance aspects for testing projects spanning the OPSS portfolio.

We are recruiting for a stretching and rewarding Grade 7 role working in our Product Safety Policy Impact area.  We are seeking candidates with the passion and ability to make a real difference to our work and team culture.

The role sits in the Legislation, Powers and Reform team which works to ensure we have the right legislation in place to implement the UK’s product safety framework, from marking to conformity assessment processes, to assessing that the framework remains fit for the modern and digital age.  This includes an extensive programme of communications, engagement, and policy development internally, externally and across a range of other Government Departments.

The role will report to the Grade 6 Head of Team, working closely with the wider Grade 7 cohort across product safety policy and other OPSS teams. You will also have line management responsibility.

We are looking to recruit a Diary Manager to work alongside the Deputy Chief Executive (DCEO) in the Policy Impact Area within the Office for Product Safety and Standards (OPSS). You will be part of the Policy Coordination Team and will also work alongside the wider PA group within OPSS.

Although there are core responsibilities for the role, it will be fast paced and varied, with a value on building strong relationships with a wide range of colleagues. The post will support the DCEO, whilst working closely with the Policy Impact Area Coordinator and the wider directorate to ensure cross-OPSS issues are well managed. This will involve building strong relationships with senior staff and require good judgement on the management of time, meticulous organisation and attention to detail. You will engage with various policy teams and will lead on work that spans the breadth of the Policy Impact Area. This will be an opportunity for the successful applicant to gain experience in working at the heart of OPSS policy and closely with senior decision makers.

The Strategic Risk Lead is a key, multifaceted role which requires a similarly wide-ranging suite of skills and competences. The successful candidates will play a meaningful role in shaping and delivering the strategic objectives of the Risk Team to build and maintain risk capability across the organisation.

The Risk Team ensure OPSS has the methodologies, tools, expertise, and support to deliver effective risk-based regulation of non-compliant products, which are often novel and/or complex in nature. Externally, we ensure that the UK’s system for identifying, assessing, and managing consumer product risks is working effectively, acting when needed to improve the system. We are a scientific and evidenced led team and if you have a keen interest in product safety, construction products, connected products or environmental harms and enjoy problem solving, this role will be particularly attractive.

Vacancies open to existing Civil Servants

We have some fantastic opportunities for the right candidate. Please note that the roles below are only open to existing Civil Servants.