Every hazard, every skillset

Our work is currently split into eight areas, each led by a Deputy Director and Functional Team Leaders:

National Capacity

Here we provide scientific, technical, risk and testing capacity. We provide insights into consumer and business behaviours, as well as technical services to ensure the legal metrology system operates effectively in protecting consumers, whilst supporting UK engineering and manufacturing. We also ensure that high level test projects are delivered, as well as planning for incident management.

Science, Engineering and Analysis

This team provides engineering, technology and scientific evidence and advice to underpin policy and enforcement, whilst also providing analytical support across OPSS. We give businesses the confidence to innovate, whilst protecting consumers and the public.

Policy and Engagement

Here we develop evidence-based policy for product safety, legal measuring standards and hallmarking as well as standards and accreditation. We engage with local authorities and businesses, consumer bodies and stakeholders, whilst also providing briefings and policy advice to ministers.


This area addresses complex regulatory delivery issues. We enforce safety and environmental regulations related to products and assure the accuracy of our energy supply, working to ensure environmental damage and waste is reduced. We operate Primary Authority, enabling businesses to benefit from the consistency and confidence in local regulation.

Legal and Regulation

Here we provide expertise on legal processes for enforcement and regulatory policy and practice, ensuring that we stick to principles of good regulation. We support the development of new processes and tools to strengthen governance, accountability and regulatory practice.

Trade, International and Policy

This team leads OPSS in trade negotiations, delivering on legislation and providing advice and practical tools to overseas governments, ensuring consumer protections are maintained. We lead policy projects and development and report to wider government on our Europe and Trade programmes.

Strategy and Transformation

This team leads on external connections, supporting priority projects and providing clarity on strategy. We provide the lead on learning and development, as well as internal communications, engagement and culture.


Here we assist our teams on programme and project management, financial and people resources, digital and technology services and operational support, providing excellent customer service to internal and external customers as the first point of contact into OPSS.